Successful companies such as Netflix or Amazon have shown that being an agile organization pays off. But how to maintain agility when a disruption like COVID-19 arises? And how to build an Agile mindset on leaders to make them the main drivers of a change that is necessary to deal with the crisis?
Experience is a sum of perceptions that impact decision making. Purchase decisions in the case of customers, but also of recommendation or criticism by the members of the company. But how to ensure practices that improve the experience not only of the client but also of the employee?
The use of change management methodologies has proven very good results and every day more and more organizations understand their importance. However, there are still those who do not get it. And, to some extent, they are right. Because what they are seeing is not real change management. Below, some suggestions to approach transformations in a holistic way.