Management

ChatGPT and the future of work – 10 keys for HR to manage cultural change

Leave a Comment / Change Management, Human Capital / Molteni Consulting

With its incredibly realistic way of imitating human language, ChatGPT is revolutionizing how people interact with technology and each other. How does this impact the organizational culture and the ways of working? What challenges does it pose? In this post, we will address these issues and provide tools to manage a transformation that seems unavoidable.

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SMEs – How to achieve great results in small companies in just 2 months [ success story ]

Leave a Comment / Change Management, Process Improvement / Molteni Consulting

There are many small and medium-sized companies that are looking to take their business to the next level – and yet, only 10% of them manage to do it successfully. One of the main reasons is the lack of robust and efficient processes that are scalable and facilitate growth.
This is the case of a small real estate agency in Uruguay that contacted us to help improve its processes.

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Example of quality – Raúl Molteni, his work history and lessons learned

Leave a Comment / Quality / Molteni Consulting

The American Society for Quality recognized Raúl Molteni, our CEO, with the 2021 Ishikawa medal for his leadership and outstanding achievements which had a significant positive impact on the human aspects of Quality. In this interview for ASQ, Raúl tells about his career and shares some lessons learned.

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Brand promise and customer experience – how to close the gap

Leave a Comment / Customer Experience / Molteni Consulting

The brand promise is a very powerful weapon, but as such it carries major risks. In this article, I will show you how a broken promise can not only make you lose a sale but, even worse, you can be handing it over to your competition. But do not despair! You can avoid it with only three key steps.

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Employee experience: 3 mistakes you need to avoid

Leave a Comment / Customer Experience / Molteni Consulting

The use of the concept ´Employee Experience´ has increased notoriously in the past few years, with virtually every Talent Management area addressing this term nowadays. However, I find three common mistakes are made when analyzing the employee experience.

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Agile culture: The key role of the facilitator

Leave a Comment / Agile, Human Capital / Molteni Consulting

Any organization that intends to have an agile and collaborative culture should have in its teams one or many facilitators. Conceptualizing the existence of the facilitator and considering this role as a necessary talent is key to building organizations that think about the future.

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Valuing the client is much more than best practices for customer satisfaction

Leave a Comment / Customer Experience / Molteni Consulting

Implementing best practices to ensure customer satisfaction does not necessarily mean that the customer is being valued. I would like to share with you a personal experience in which the customer experience was not satisfactory at all, and some thoughts on how it could be improved.

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4 organizational challenges for 2022- and how to face them

Leave a Comment / Leadership / Molteni Consulting

Two years after the beginning of the pandemic, organizations are still in the process of transformation. But 2022 will not find us unprepared. In this article, I will share 4 challenges that, I understand, organizations will face in the upcoming year, and some suggestions to face them.

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3 key stakeholders you should add value to

Leave a Comment / Change Management / Molteni Consulting

When you hear about generating value for stakeholders, you would probably think of your customers, and this is right. But don’t forget that you must be as close to them as you are to other groups, such as your collaborators and suppliers. Collect insights from these three key stakeholders and improve your value proposition.

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Agile leadership, the key to facing COVID-19

Leave a Comment / Agile, Leadership / Molteni Consulting

Successful companies such as Netflix or Amazon have shown that being an agile organization pays off. But how to maintain agility when a disruption like COVID-19 arises? And how to build an Agile mindset on leaders to make them the main drivers of a change that is necessary to deal with the crisis?

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