Management

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ChatGPT and the future of work – 10 keys for HR to manage cultural change

With its incredibly realistic way of imitating human language, ChatGPT is revolutionizing how people interact with technology and each other. How does this impact the organizational culture and the ways of working? What challenges does it pose? In this post, we will address these issues and provide tools to manage a transformation that seems unavoidable.

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SMEs – How to achieve great results in small companies in just 2 months [ success story ]

There are many small and medium-sized companies that are looking to take their business to the next level – and yet, only 10% of them manage to do it successfully. One of the main reasons is the lack of robust and efficient processes that are scalable and facilitate growth.
This is the case of a small real estate agency in Uruguay that contacted us to help improve its processes.

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example of quality raul molteni history

Example of quality – Raúl Molteni, his work history and lessons learned

The American Society for Quality recognized Raúl Molteni, our CEO, with the 2021 Ishikawa medal for his leadership and outstanding achievements which had a significant positive impact on the human aspects of Quality. In this interview for ASQ, Raúl tells about his career and shares some lessons learned.

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Valuing the client

Valuing the client is much more than best practices for customer satisfaction

Implementing best practices to ensure customer satisfaction does not necessarily mean that the customer is being valued. I would like to share with you a personal experience in which the customer experience was not satisfactory at all, and some thoughts on how it could be improved.

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