{"id":2608,"date":"2022-04-19T00:00:34","date_gmt":"2022-04-19T03:00:34","guid":{"rendered":"https:\/\/www.molteniconsulting.com\/employee-experience-3-errores-que-evitar\/"},"modified":"2022-08-24T21:54:48","modified_gmt":"2022-08-25T00:54:48","slug":"employee-experience-3-mistakes-you-need-to-avoid","status":"publish","type":"post","link":"https:\/\/www.molteniconsulting.com\/en\/employee-experience-3-mistakes-you-need-to-avoid\/","title":{"rendered":"Employee experience: 3 mistakes you need to avoid"},"content":{"rendered":"\n

Introduction<\/strong><\/strong><\/p>\n\n\n\n

For many years, I have declared that the practices used for understanding customers and their experience should be also applied to another group of stakeholders: the employees. The expression that I have used in several congresses is mirrored practices<\/em>.<\/a><\/p>\n\n\n\n

While I research on the internet, I listen to references on the subject, or exchange emails with Human Resources professionals, I find that to \u201ctalk\u201d about the employee experience is now the rule. And I say \u201ctalk\u201d in quotation marks because from using the term to really giving it the place it should have, there is a long way to go.<\/p>\n\n\n\n

It is not just about achieving collaboration between the customer and the employee, but about accomplishing a true integration between their experiences. The experience inside an organization must be exactly the same as the one taking place outside.<\/p>\n\n\n\n

I would like to discuss three factors that show this lack of integration.<\/p>\n\n\n\n

Little participation of the Human Capital areas<\/strong><\/strong><\/p>\n\n\n\n

In most large companies and SMEs, you can speak \u2013 in the best of cases \u2013 of collaboration. It is true that there is an attempt to understand the internal client through satisfaction surveys, that training courses are designed to develop skills and competencies, and that performance evaluations are carried out \u2013 but these are only focused on objectives that have an impact on the client.<\/p>\n\n\n\n

The employee experience, instead, should have the same broad and comprehensive vision that is applied to the customer \u2013 throughout the entire \u201cjourney\u201d.<\/p>\n\n\n\n

Unfortunately, the contribution of the competencies of the Human Resources area is relatively small and this area is not given the strategic importance it should have.<\/p>\n\n\n\n

Some ideas to promote the participation of the Talent Management areas:<\/p>\n\n\n\n