March 2021

3 necessary changes of attitude to deal with the crisis

Leave a Comment / Change Management /

COVID-19 has had a strong impact on organizations. The employee experience has made a 180-degree turn, with employees having to deal with new remote work practices, job uncertainty, and personal emotions. If we don’t want the change to smash us, we need to act now. Below, three changes of attitude I propose to face the crisis.

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CX rules

CX Rules: Answering the Customer should always be the priority

Leave a Comment / Customer Experience /

In this article, I would like to share a personal experience as a customer, and some thoughts about what I believe is a very common mistake in Customer Experience. I will also share some ideas to help prioritize the customer experience over the standardized processes when the situation requires it. The key is to always put the customer at the center.

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