Management

CX rules

CX Rules: Answering the Customer should always be the priority

Leave a Comment / Customer Experience /

In this article, I would like to share a personal experience as a customer, and some thoughts about what I believe is a very common mistake in Customer Experience. I will also share some ideas to help prioritize the customer experience over the standardized processes when the situation requires it. The key is to always put the customer at the center.

CX Rules: Answering the Customer should always be the priority Read More »

Towards a new comprehensive paradigm of change management

Leave a Comment / Change Management /

The use of change management methodologies has proven very good results and every day more and more organizations understand their importance. However, there are still those who do not get it. And, to some extent, they are right. Because what they are seeing is not real change management. Below, some suggestions to approach transformations in a holistic way.

Towards a new comprehensive paradigm of change management Read More »