Without a doubt, organizations need to transform themselves to be able to face new challenges. Concepts such as quality 4.0, digitization, CX, claim to be the sole key for the future and compete for organizations´ resources. But where is the strategy?
Emergent strategy – keys to define a course for 2023 Read More »
When you hear about Lean Six Sigma, long and complex projects probably come to your mind. But this does not need to be the case. Focus on ‘quick wins’ and combine it with Agile methodologies, and I ensure you will achieve visible results in just two months. This is the success story of a logistics company we helped with this approach.
4 quick wins for a logistics company [success story] Read More »
How do we make the decisions we make? In this article, I want to invite the top management to reflect on their own leadership and develop a critical competency: second-order learning.
Corporate leadership – 4 learning opportunities Read More »
Is incorporating new technologies necessarily innovation? I do not think so. In this article, we will review what innovation is, its relationship with technology, and some keys to innovating and building a culture of innovation.
Culture of innovation – what it is and how to build it Read More »
The American Society for Quality recognized Raúl Molteni, our CEO, with the 2021 Ishikawa medal for his leadership and outstanding achievements which had a significant positive impact on the human aspects of Quality. In this interview for ASQ, Raúl tells about his career and shares some lessons learned.
Example of quality – Raúl Molteni, his work history and lessons learned Read More »
The brand promise is a very powerful weapon, but as such it carries major risks. In this article, I will show you how a broken promise can not only make you lose a sale but, even worse, you can be handing it over to your competition. But do not despair! You can avoid it with only three key steps.
Brand promise and customer experience – how to close the gap Read More »
The use of the concept ´Employee Experience´ has increased notoriously in the past few years, with virtually every Talent Management area addressing this term nowadays. However, I find three common mistakes are made when analyzing the employee experience.
Employee experience: 3 mistakes you need to avoid Read More »
Any organization that intends to have an agile and collaborative culture should have in its teams one or many facilitators. Conceptualizing the existence of the facilitator and considering this role as a necessary talent is key to building organizations that think about the future.
Agile culture: The key role of the facilitator Read More »
Implementing best practices to ensure customer satisfaction does not necessarily mean that the customer is being valued. I would like to share with you a personal experience in which the customer experience was not satisfactory at all, and some thoughts on how it could be improved.
Valuing the client is much more than best practices for customer satisfaction Read More »
