Two years after the beginning of the pandemic, organizations are still in the process of transformation. But 2022 will not find us unprepared. In this article, I will share 4 challenges that, I understand, organizations will face in the upcoming year, and some suggestions to face them.
4 organizational challenges for 2022- and how to face them Read More »
Design Thinking is a very popular approach among those working in innovation or design areas. Its concepts are simple and practical and it is a very useful tool when developing new products or services. However, I would like to share with you 5 common mistakes that should be avoided in order to create truly innovative solutions.
5 common mistakes when applying Design Thinking Read More »
When you hear about generating value for stakeholders, you would probably think of your customers, and this is right. But don’t forget that you must be as close to them as you are to other groups, such as your collaborators and suppliers. Collect insights from these three key stakeholders and improve your value proposition.
3 key stakeholders you should add value to Read More »
Did you know that the degree of commitment of your employees impacts -either positively or negatively- on your ROI? If you want to improve customer experience and business results, start by measuring employee experience and taking action accordingly.
Employee experience, a fundamental part of your business strategy Read More »
Successful companies such as Netflix or Amazon have shown that being an agile organization pays off. But how to maintain agility when a disruption like COVID-19 arises? And how to build an Agile mindset on leaders to make them the main drivers of a change that is necessary to deal with the crisis?
Agile leadership, the key to facing COVID-19 Read More »
COVID-19 has had a strong impact on organizations. The employee experience has made a 180-degree turn, with employees having to deal with new remote work practices, job uncertainty, and personal emotions. If we don’t want the change to smash us, we need to act now. Below, three changes of attitude I propose to face the crisis.
3 necessary changes of attitude to deal with the crisis Read More »
In this article, I would like to share a personal experience as a customer, and some thoughts about what I believe is a very common mistake in Customer Experience. I will also share some ideas to help prioritize the customer experience over the standardized processes when the situation requires it. The key is to always put the customer at the center.
CX Rules: Answering the Customer should always be the priority Read More »
There are numerous companies that support significant changes in its operation, structure, and business basing its transformation plan in communication and training actions as the only resources. I have stated in a previous article that, although these are necessary tools, they happen to be insufficient by themselves. Below, I would like to share some thoughts about training.
Training without learning is no training Read More »
As I stated in previous posts, a Change Management strategy that seeks a truly positive and sustainable transformation cannot base its action plan solely on communication and training. These are both necessary but insufficient by themselves. In this article, I would like to share some thoughts about communication.
Effective communications are self-reflective Read More »
