With its incredibly realistic way of imitating human language, ChatGPT is revolutionizing how people interact with technology and each other. How does this impact the organizational culture and the ways of working? What challenges does it pose? In this post, we will address these issues and provide tools to manage a transformation that seems unavoidable.
There are many small and medium-sized companies that are looking to take their business to the next level – and yet, only 10% of them manage to do it successfully. One of the main reasons is the lack of robust and efficient processes that are scalable and facilitate growth.
This is the case of a small real estate agency in Uruguay that contacted us to help improve its processes.
The American Society for Quality recognized Raúl Molteni, our CEO, with the 2021 Ishikawa medal for his leadership and outstanding achievements which had a significant positive impact on the human aspects of Quality. In this interview for ASQ, Raúl tells about his career and shares some lessons learned.
The brand promise is a very powerful weapon, but as such it carries major risks. In this article, I will show you how a broken promise can not only make you lose a sale but, even worse, you can be handing it over to your competition. But do not despair! You can avoid it with only three key steps.
The use of the concept ´Employee Experience´ has increased notoriously in the past few years, with virtually every Talent Management area addressing this term nowadays. However, I find three common mistakes are made when analyzing the employee experience.
Any organization that intends to have an agile and collaborative culture should have in its teams one or many facilitators. Conceptualizing the existence of the facilitator and considering this role as a necessary talent is key to building organizations that think about the future.
Implementing best practices to ensure customer satisfaction does not necessarily mean that the customer is being valued. I would like to share with you a personal experience in which the customer experience was not satisfactory at all, and some thoughts on how it could be improved.
Two years after the beginning of the pandemic, organizations are still in the process of transformation. But 2022 will not find us unprepared. In this article, I will share 4 challenges that, I understand, organizations will face in the upcoming year, and some suggestions to face them.
When you hear about generating value for stakeholders, you would probably think of your customers, and this is right. But don’t forget that you must be as close to them as you are to other groups, such as your collaborators and suppliers. Collect insights from these three key stakeholders and improve your value proposition.
Successful companies such as Netflix or Amazon have shown that being an agile organization pays off. But how to maintain agility when a disruption like COVID-19 arises? And how to build an Agile mindset on leaders to make them the main drivers of a change that is necessary to deal with the crisis?